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Effective: June 9, 2026

These Customer Terms of Service (the “Customer Terms”) describe your rights and responsibilities when using our visual planning platform, applications, and services, including our mobile and desktop applications (the “Services”). Please read them carefully. If you are a Customer (defined below), these Customer Terms govern your access and use of our Services. If you are being invited to a Project set up by a Customer, the User Terms of Service (the “User Terms”) govern your access and use of the Services.

Binding Agreement 

These “Customer Terms” Form a Part of a Binding “Agreement”

These Customer Terms (or, if applicable, your written agreement with us) and any Order Form(s) (defined below) together form a binding “Agreement” between Customer and us. If any terms in the Customer Specific Supplement apply to Customer (e.g., if Customer is a U.S. government entity), those terms are also incorporated herein by reference and form part of the Agreement.

“We,” “our” and “us” refers to the applicable Hoylu entity in the section entitled “Which Hoylu Entity is Customer entering into and Agreement With?” below.

Your Acknowledgement and Understanding on Behalf of “Customer”

If you purchase a Project Subscription or Construction Volume Subscription, activate a Project, invite users to that Project, or use or allow use of that Project or any of its Workspaces after being notified of a change to these Customer Terms, you acknowledge your understanding of the then-current Agreement and agree to the Agreement on behalf of Customer. Please make sure you have the necessary authority to enter into the Agreement on behalf of Customer before proceeding.

Customer and Instructions

You are the “Customer”

“Customer” is the organization that you represent in agreeing to the Agreement.

Signing Up Using a Corporate Email Domain

If you purchased a Project Subscription or Construction Volume Subscription using your corporate email domain, your organization is Customer, and Customer can modify and re-assign roles on your Projects and their associated Workspaces (including your role) and otherwise exercise its rights under the Agreement. If Customer elects to replace you as the representative with ultimate authority for the Project, we will provide you with notice following such election and you agree to take any actions reasonably requested by us or Customer to facilitate the transfer of authority to a new representative of Customer.

What This Means for Customer – and for Us

Individuals authorized by Customer to access the Services (an “Authorized User”) may submit content or information to the Services, such as text, drawings, and other content or files (“Customer Data”), and Customer may exclusively provide us with instructions on what to do with it. For example, Customer may provision or deprovision access to the Services, enable or disable Third-Party integrations, manage permissions, retention and export settings, transfer or assign Workspaces within a Project, or consolidate Workspaces across Projects. Since these choices and instructions may result in the access, use, disclosure, modification or deletion of certain or all Customer Data, Customer is responsible for ensuring such actions are made in accordance with the Agreement.

Customer will (a) inform Authorized Users of all Customer policies and practices that are relevant to their use of the Services and of any settings that may impact the processing of Customer Data; and (b) ensure the transfer and processing of Customer Data under the Agreement is lawful.

Ordering Subscriptions

Hoylu offers two subscription models. Both models grant access to the Services for an unlimited number of Authorized Users within the scope of the purchased subscription. A subscription may be procured through the Services interface, or in some cases, via an order form entered into between Customer and us (each, an “Order Form”). Each Authorized User must agree to the User Terms before accessing any Workspace. Subscriptions commence when we make them available to Customer and continue for the applicable subscription term as specified in the Order Form or at the time of purchase.

Definitions

For the purposes of this Agreement, the following terms have the meanings set out below:

“Project” means a defined construction project registered by Customer in the Services, as identified in the applicable Order Form or at the time of purchase.

“Workspace” means an individual collaborative workspace created within a Project in the Services. A single Project may contain one or more Workspaces.

“Project Subscription” means a subscription covering one Project and all Workspaces within it, scoped by the Project Construction Volume.

“Construction Volume Subscription” means an enterprise subscription covering all of Customer’s active Projects and their associated Workspaces, up to the Total Construction Volume limit specified in the applicable Order Form.

Project Subscriptions

A Project Subscription grants Customer and its Authorized Users access to the Services for a single Project, which may encompass one or more Workspaces. Subscriptions are scoped to the Project, not to individual users — all Authorized Users associated with the Project may collaborate within any Workspace under that Project at no additional per-user cost. The scope of a Project Subscription is determined by the Project’s construction volume (the total estimated hard construction cost of the Project, excluding design fees, land costs, and soft costs, as declared by Customer at the time of purchase, the “Project Construction Volume”). The Project Subscription tier applicable to Customer is fixed at the tier specified in the Order Form or selected at the time of purchase, and shall remain in effect for the duration of the then-current subscription term. Hoylu may update its published tier thresholds from time to time, but any such changes shall apply to Customer only upon renewal of the applicable Project Subscription. A Project Subscription may be procured through the Services interface or via an Order Form. If the Project Construction Volume increases during the subscription term such that it exceeds the threshold of the purchased tier, Customer shall notify Hoylu and the parties will agree an upgrade to the applicable tier. Unless the Order Form states otherwise, upgrades are charged on a pro-rata basis for the remaining term. During an active subscription term, Customer may purchase additional Project Subscriptions, each covering a separate Project and its associated Workspaces. Unless the Order Form states otherwise, all Project Subscriptions will share a common renewal date and terminate on the same end date.

Construction Volume Subscriptions

A Construction Volume Subscription is designed for enterprise customers managing multiple concurrent Projects. Rather than subscribing Project by Project, Customer purchases access based on its total active construction volume across all Projects (the aggregate estimated hard construction cost of all active Projects at any given time, excluding design fees, land costs, and soft costs, the “Total Construction Volume”). A Construction Volume Subscription grants Customer and all of its Authorized Users access to an unlimited number of Projects and their associated Workspaces within the Services, up to the Total Construction Volume limit specified in the Order Form, at no additional per-user, per-Project, or per-Workspace charge. Construction Volume Subscriptions are available exclusively via an Order Form. The Total Construction Volume limit, subscription term, fees, and any overage terms will be specified in the applicable Order Form. If Customer’s Total Construction Volume exceeds the purchased limit at any point during the term, Customer shall promptly notify Hoylu and the parties will agree on an upgrade or overage fee as set out in the Order Form.

Purchasing Decisions

Our public statements about the Services or future features are an expression of intent

Trial Subscriptions

From time to time, Hoylu may offer Customer access to the Services on a trial or evaluation basis free of charge for a defined period (the “Trial Period”), as specified at the time of registration or in a written trial agreement. Trial access is provided for evaluation purposes only and not for production use.

A Trial Period will expire on the earlier of: (a) the end of the specified Trial Period; (b) the start date of a paid Project Subscription or Construction Volume Subscription purchased by Customer for the same Services; or (c) termination of the trial by Hoylu in its sole discretion. Hoylu reserves the right to limit, suspend, or terminate any Trial Period at its sole discretion if it reasonably believes Customer’s activities are inconsistent with an evaluation purpose or may create legal or technical risks.

To avoid being charged at the end of the Trial Period, Customer must either purchase a Project Subscription or Construction Volume Subscription, or cease use of the Services, before the Trial Period expires. If Customer is inadvertently charged following cancellation before the Trial Period end, Customer should contact Hoylu at support@hoylu.com. Customer acknowledges that any Customer Data entered into the Services during the Trial Period may be permanently deleted upon expiry of the Trial Period unless Customer converts to a paid subscription before expiry. Customer is responsible for exporting any Customer Data it wishes to retain before the Trial Period ends.

Notwithstanding any other provision of this Agreement, Trial Subscriptions are provided “as is” without any warranty, uptime commitment, indemnification obligation, or support entitlement. Hoylu disclaims all liability in connection with any Trial Subscription.

Choosing to be a Beta Tester

Occasionally, we look for beta testers to help us test our new features. These features will be identified as “beta” or “pre-release,” or words or phrases with similar meanings (each, a “Beta Product”). Beta Products may not be ready for prime time so they are made available “as is,” and any warranties or contractual commitments we make for other Services do not apply. Should Customer encounter any faults with our Beta Products, we would love to hear about them; our primary reason for running any beta programs is to iron out issues before making a new feature widely available. 

Feedback is Welcome

The more suggestions our customers make, the better the Services become. If Customer sends us any feedback or suggestions regarding the Services, there is a chance we will use it, so Customer grants us (on behalf of itself and all of its Authorized Users and other Customer personnel) an unlimited, irrevocable, perpetual, sublicensable, transferable, royalty-free license to use any such feedback or suggestions for any purpose without any obligation or compensation to Customer, any Authorized User or other Customer personnel. If we choose not to implement the suggestion, please don’t take it personally. We appreciate it nonetheless.

Privacy Policy

Please review our Privacy Policy for more information on how we collect and use data relating to the use and performance of our websites and products.

Customer and Authorized Users

Use of the Services

Customer must comply with the Agreement and ensure that its Authorized Users comply with the Agreement and the User Terms. We may review conduct for compliance purposes, but we have no obligation to do so. We aren’t responsible for the content of any Customer Data or the way Customer or its Authorized Users choose to use the Services to store or process any Customer Data. The Services are not intended for and should not be used by anyone under the age of 16. Customer must ensure that all Authorized Users are over 16 years old. Customer is solely responsible for providing high speed internet service for itself and its Authorized Users to access and use the Services.

Our Removal Rights

If we believe that there is a violation of the Agreement that can simply be remedied by Customer’s removal of certain Customer Data, we will, in most cases, ask Customer to take direct action rather than intervene. However, we may directly step in and take what we determine to be appropriate action, if Customer does not take appropriate action, or if we believe there is a credible risk of harm to us, the Services, Authorized Users, or any third parties.

Acceptable Use

Customer shall, and shall ensure that its Authorized Users do, comply with Hoylu’s Acceptable Use Policy available at hoylu.com/legal (the “AUP”), as updated from time to time in accordance with the “Modifications” section below. The AUP is incorporated into this Agreement by reference.

In addition to the prohibitions in the AUP, Customer shall not, and shall ensure that its Authorized Users do not:

(a) use the Services in violation of any applicable law or regulation, or in a manner that infringes or violates any Third-Party intellectual property, privacy, publicity, or other rights;

(b) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code or underlying ideas of the Services, except to the extent such restriction is prohibited by applicable law (including Article 6 of Directive 2009/24/EC on the legal protection of computer programs and its national implementations);

(c) access or use the Services in order to build a competitive product or service, or copy any features, functions, or user interface elements of the Services;

(d) sublicense, resell, rent, lease, time-share, or otherwise make the Services available to any third party, except as expressly permitted under this Agreement;

(e) access or use the Services, or cause the Services to be accessed or used, by any automated means — including bots, scripts, robots, spiders, crawlers, scrapers, headless browsers, robotic process automation (RPA) tools, large language models, or other artificial-intelligence agents — except through interfaces expressly authorized by Hoylu in writing for such access and only in accordance with the terms, scope, rate limits, and other conditions set forth in such authorization. Hoylu may grant, condition, suspend, modify, or revoke such authorization in its discretion. Use of Hoylu’s standard end-user web, desktop, and mobile clients by a natural person logged in as an Authorized User does not require separate authorization under this clause;

(f) attempt to gain unauthorized access to the Services or any related systems or networks, or to defeat, avoid, bypass, or circumvent any authentication, access control, rate limit, or monitoring mechanism of the Services; or

(g) interfere with or disrupt the integrity or performance of the Services or the data of other customers contained therein.

Where a violation of this section or the AUP is deliberate, repeated, or presents a credible risk of harm to Hoylu, the Services, other Authorized Users, or third parties, Hoylu may suspend Customer’s access to the affected Projects and their associated Workspaces immediately, and may terminate the Agreement in accordance with the “Termination for Cause” section. For all other violations, Hoylu shall provide Customer with notice and a reasonable opportunity to cure before exercising suspension or termination rights.

Payment Obligations

Payment Terms

For Customers that purchase our Services, fees are specified in the Order Form(s) — and must be paid in advance. Payment obligations are non-cancelable and, except as expressly stated in the Agreement, fees paid are non-refundable. For clarity, in the event Customer elects not to renew a Project Subscription or Construction Volume Subscription, Customer will remain responsible for any unpaid fees accrued up to the expiration of the then-current subscription term, and the Services will be deemed fully performed and delivered upon expiration of that term. If we agree to invoice Customer by email, full payment must be received within thirty (30) days from the invoice date. Fees are stated exclusive of any taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction (collectively, “Taxes”). Customer will be responsible for paying all Taxes associated with its purchases, except for those taxes based on our net income. Should any payment for the Services be subject to withholding tax by any government, Customer will reimburse us for such withholding tax.

Late Payment

Any amounts not paid by Customer when due (excluding amounts disputed in good faith) will accrue interest from the invoice due date at the rate of one and a half percent (1.5%) per month, or the highest rate permitted by applicable law, whichever is lower. Hoylu’s right to charge interest does not limit any other rights or remedies available to Hoylu in respect of overdue amounts.

Usage Verification and Subscription Review

Customer acknowledges that Hoylu may, at its own expense and no more than once per calendar year, review Customer’s use of the Services for the purpose of verifying compliance with this Agreement and the accuracy of declared Project Construction Volumes or Total Construction Volume (each, a “Subscription Review”). Customer shall reasonably cooperate with any Subscription Review and, upon Hoylu’s written request, provide records evidencing its construction volumes (such as project contracts, contract award values, or change orders) within fifteen (15) business days of such request. If a Subscription Review reveals that Customer’s actual construction volume exceeds the purchased limit, Hoylu may invoice Customer for the applicable tier difference or overage, calculated from the date the excess commenced, and Customer shall pay such amounts within thirty (30) days of invoice.

Suspension for Non-Payment

If any fees owed to us by Customer (excluding amounts disputed reasonably and in good faith) are thirty (30) days or more overdue, we may, without limiting our other rights and remedies, suspend Customer’s access to all Projects and their associated Workspaces under the applicable Project Subscription(s) or Construction Volume Subscription until those amounts are paid in full, so long as we have given Customer ten (10) or more days’ prior notice that its account is overdue. Notwithstanding the second paragraph of the “Providing the Services” section below, Customer acknowledges and agrees that a suspension will result in a temporary loss of access to Customer Data during the period of suspension.

Our Obligations

Providing the Services

Customer isn’t the only one with responsibilities; we have some, too. We will (a) make the Services available to Customer and its Authorized Users as described in the Agreement; and (b) not use or process Customer Data for any purpose without Customer’s prior written instructions; provided, however, that “prior written instructions” will be deemed to include use of the Services by Authorized Users and any processing related to such use or otherwise necessary for the performance of the Agreement.

Be assured that (a) the Services will perform materially in accordance with the applicable Order Form and this Agreement; and (b) subject to “Suspension for Non-Payment” sections, we will not materially decrease the functionality of a Service during a subscription term. For any breach of a warranty in this section, Customer’s exclusive remedies are those described in the sections titled “Termination for Cause” and “Effect of Termination”.

Availability

For some of our Services, we also offer specific uptime commitments paired with credits, if we fall short. In those cases, the credits will serve as what the lawyers call liquidated damages and will be Customer’s sole remedy for the downtime and related inconvenience. For all Service plans, we will use commercially reasonable efforts to make the Services available 24 hours a day, 7 days a week, excluding planned downtime. We expect planned downtime to be infrequent but will endeavor to provide Customer with advance notice (e.g., through the Services), if we think it may exceed five (5) continuous minutes.

Protecting Customer Data

The protection of Customer Data is a top priority for us so we will maintain a variety of administrative, physical, and technical safeguards. Those safeguards will include measures for preventing unauthorized access, use, modification, deletion and disclosure of Customer Data by our personnel. Before sharing Customer Data with any of our Third-Party service providers, we will ensure that the Third-Party maintains, at a minimum, reasonable data practices for maintaining the confidentiality and security of Customer Data and preventing unauthorized access. Customer (not us) bears sole responsibility for adequate security, protection and backup of Customer Data when in Customer’s or its representatives’ or agents’ possession or control. We are not responsible for what Customer’s Authorized Users do with Customer Data. That is Customer’s responsibility.

The Hoylu Team

We may leverage our employees, those of our corporate affiliates and third-party contractors (the “Hoylu Team”) in exercising our rights and performing our obligations under the Agreement. We will be responsible for the Hoylu Team’s compliance with our obligations under the Agreement.

Ownership and Proprietary Rights

Customer Ownership

As between us on the one hand, and Customer and any Authorized Users on the other, Customer will own all Customer Data. Subject to the terms and conditions of the Agreement, Customer (on behalf of itself and all of its Authorized Users) grants us and the Hoylu Team a worldwide, non-exclusive, limited term license to access, use, process, copy, distribute, perform, export and display Customer Data, only as reasonably necessary (a) to provide, maintain and update the Services; (b) to prevent or address service, security, support or technical issues; (c) as required by law or in accordance to Hoylu’s policies; and (d) as expressly permitted in writing by Customer. Customer represents and warrants that it has secured all rights in and to Customer Data from its Authorized Users as may be necessary to grant this license. 

Hoylu Ownership

We own and will continue to own our Services, including all related intellectual property rights. We may make software components available, via app stores or other channels, as part of the Services. We grant to Customer a non-sublicensable, non-transferable, non-exclusive, limited license for Customer and its Authorized Users to use the object code version of these components, but solely as necessary to use the Services and in accordance with the Agreement and the User Terms. All of our rights not expressly granted by this license are hereby retained.

Statistical and Aggregated Data

Hoylu may collect, derive, and use anonymised and aggregated data generated through Customer’s and its Authorized Users’ use of the Services (“Statistical Usage Data”) for Hoylu’s own internal purposes, including analysis, product improvement, and benchmarking. Statistical Usage Data will not identify Customer, any Authorized User, or any specific Customer Data. Hoylu will not disclose Statistical Usage Data in a form that could reasonably be used to identify Customer or any Authorized User.

Data Processing and Privacy

To the extent Hoylu processes personal data on behalf of Customer in connection with the Services, Customer acts as the data controller and Hoylu acts as the data processor in respect of such personal data. Hoylu’s collection and use of personal data in connection with the Services is described in Hoylu’s Privacy Policy, available at https://www.hoylu.com/privacy-policy/. Where Customer’s use of the Services involves the processing of personal data subject to applicable data protection laws (including the General Data Protection Regulation (EU) 2016/679 (“GDPR”) or equivalent legislation), such processing shall be governed by Hoylu’s Data Processing Addendum (“DPA”), which is incorporated into this Agreement by reference and available at hoylu.com/legal/dpa. Customer shall only provide to Hoylu the minimum amount of personal data necessary to enable Customer to use the Services in accordance with this Agreement. Customer is responsible for providing any required notices to, and obtaining any required consents from, its Authorized Users and other data subjects in connection with the processing of their personal data through the Services.

Term and Termination

Term

Each Project Subscription and Construction Volume Subscription has a defined term as specified in the applicable Order Form or at the time of purchase. The Agreement remains effective until all subscriptions ordered under the Agreement have expired or been terminated or the Agreement itself terminates. Termination of the Agreement will terminate all subscriptions and all Order Forms, and access to all associated Projects and their Workspaces. 

Auto-Renewal

Unless an Order Form says something different, all subscriptions automatically renew for additional periods of one (1) year. Pricing for renewals may change at our discretion.

Termination for Cause

We or Customer may terminate the Agreement on notice to the other party if the other party materially breaches the Agreement and such breach is not cured within thirty (30) days after the non-breaching party provides notice of the breach. Customer is responsible for its Authorized Users, including for any breaches of this Agreement caused by its Authorized Users. We may terminate the Agreement immediately on notice to Customer if we reasonably believe that the Services are being used by Customer or its Authorized Users in violation of applicable law.

Termination Without Cause

Customer may elect not to renew a Project Subscription or Construction Volume Subscription at the end of its then-current term by providing written notice to Hoylu no less than thirty (30) days prior to the renewal date. We may also terminate any subscription without cause by providing Customer with thirty (30) days prior written notice, in which case we will refund Customer any prepaid fees covering the period after the effective date of termination.

Effect of Termination

Upon any termination for cause by Customer, we will refund Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Upon any termination for cause by us, Customer will pay any unpaid fees covering the remainder of the term of those subscriptions after the effective date of termination. In no event will any termination relieve Customer of the obligation to pay any fees payable to us for the period prior to the effective date of termination.

Data Portability and Deletion

We are custodians of Customer Data. During the term of the applicable Project Subscription or Construction Volume Subscription, Customer will be permitted to export or share certain Customer Data from the Services; provided, however, that because we have different products with varying features and Customer has different retention options, Customer acknowledges and agrees that the ability to export or share Customer Data may be limited or unavailable depending on the type of Services plan in effect and the data retention, sharing or invite settings enabled. Following termination or expiration of the applicable Project Subscription or Construction Volume Subscription, including all associated Projects and Workspaces, Hoylu will provide Customer with read-only access to Customer Data for a period of thirty (30) days from the effective date of termination or expiration (the “Export Window”), during which Customer may export its Customer Data from the Services. Following the Export Window, we will have no obligation to maintain or provide any Customer Data and may thereafter, unless legally prohibited, delete all Customer Data in our systems or otherwise in our possession or under our control. Customer is responsible for exporting all Customer Data it wishes to retain before the end of the Export Window.

Representations; Disclaimer of Warranties

Customer represents and warrants that it has validly entered into the Agreement and has the legal power to do so. Customer further represents and warrants that it is responsible for the conduct of its Authorized Users and their compliance with the terms of this Agreement and the User Terms.

EXCEPT AS EXPRESSLY PROVIDED FOR HEREIN, THE SERVICES AND ALL RELATED COMPONENTS AND INFORMATION ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, AND WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, WHETHER EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, TITLE, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. CUSTOMER ACKNOWLEDGES THAT WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE.

Limitation of Liability

OTHER THAN IN CONNECTION WITH CUSTOMER’S INDEMNIFICATION OBLIGATIONS HEREUNDER, IN NO EVENT WILL EITHER CUSTOMER’S OR THE HOYLU TEAM’S AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THE AGREEMENT OR THE USER TERMS (WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY) EXCEED THE TOTAL AMOUNT PAID BY CUSTOMER HEREUNDER IN THE TWELVE (12) MONTHS PRECEDING THE LAST EVENT GIVING RISE TO LIABILITY. THE FOREGOING WILL NOT LIMIT CUSTOMER’S PAYMENT OBLIGATIONS UNDER THE “PAYMENT TERMS” SECTION ABOVE.

IN NO EVENT WILL EITHER CUSTOMER OR ANY MEMBER OF THE HOYLU TEAM HAVE ANY LIABILITY TO THE OTHER PARTY OR TO ANY THIRD-PARTY FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW.

The limitations under this “Limitation of Liability” section apply with respect to all legal theories, whether in contract, tort or otherwise, and to the extent permitted by law. The provisions of this “Limitation of Liability” section allocate the risks under this Agreement between the parties, and the parties have relied on these limitations in determining whether to enter into this Agreement and the pricing for the Services.

Indemnification

Customer will defend Hoylu and the members of the Hoylu Team (collectively, the “Hoylu Indemnified Parties”) from and against any and all Third-Party claims, actions, suits, proceedings, and demands arising from or related to Customer’s or any of its Authorized Users’ violation of the Agreement or the User Terms (a “Claim Against Us”), and will indemnify the Hoylu Indemnified Parties for all reasonable attorney’s fees incurred and damages and other costs finally awarded against a Hoylu Indemnified Party in connection with or as a result of, and for amounts paid by a Hoylu Indemnified Party under a settlement Customer approves of in connection with, a Claim Against Us. We must provide Customer with prompt written notice of any Claim Against Us and allow Customer the right to assume the exclusive defense and control, and cooperate with any reasonable requests assisting Customer’s defense and settlement of such matter. This section states your sole liability with respect to, and the Hoylu Indemnified Parties’ exclusive remedy against Customer for, any Claim Against Us.

Hoylu’s Indemnification Obligations

Hoylu will defend Customer and its directors, officers, and employees (collectively, the “Customer Indemnified Parties”) against any Third-Party claim alleging that the Services, as provided by Hoylu and used by Customer in accordance with this Agreement, infringe any valid and enforceable patent, copyright, or registered trademark, or misappropriate a trade secret (a “Claim Against Customer”), and will indemnify the Customer Indemnified Parties for damages and reasonable attorney’s fees finally awarded in connection with such Claim Against Customer. If such a claim is brought or reasonably anticipated, Hoylu may, at its option and expense: (a) procure for Customer the right to continue using the affected Services; (b) modify the Services so they are non-infringing; (c) replace the affected Services with non-infringing technology of substantially similar capability; or (d) if none of the foregoing is commercially practicable, terminate the affected Services on thirty (30) days’ notice and refund any prepaid fees for the terminated Services, pro-rated for the unused portion of the subscription term. Hoylu’s obligations under this section do not apply to claims arising from: (i) Customer’s modification of the Services without Hoylu’s consent; (ii) use of the Services in combination with products or services not provided by Hoylu; (iii) Customer Data; or (iv) Customer’s use of the Services in breach of this Agreement. This section states Hoylu’s entire liability, and Customer’s exclusive remedy, for any Claim Against Customer.

Notwithstanding anything to the contrary in this Agreement, Hoylu’s total aggregate liability under this section, together with all other liabilities under this Agreement, shall not exceed the cap set out in the “Limitation of Liability” section.

Indemnification Procedure

The indemnifying party’s obligations under this Indemnification section are conditioned on the indemnified party: (a) providing prompt written notice of the claim; (b) granting the indemnifying party sole control over the defence and any settlement negotiations (provided that no settlement may be agreed that imposes any obligation or liability on the indemnified party without its prior written consent); and (c) providing all reasonable information and assistance requested by the indemnifying party in connection with the defence or settlement of the claim.

Confidentiality 

Confidential Information

Each party (“Disclosing Party”) may disclose “Confidential Information” to the other party (“Receiving Party”) in connection with the Agreement, which is anything that reasonably should be understood to be confidential given the nature of the information and the circumstances of disclosure including all Order Forms, as well as non-public business, product, technology and marketing information. Confidential Information of Customer includes Customer Data. If something is labeled “Confidential,” that’s a clear indicator to the Receiving Party that the material is confidential. Notwithstanding the above, Confidential Information does not include information that (a) is or becomes generally available to the public without breach of any obligation owed to the Disclosing Party; (b) was known to the Receiving Party prior to its disclosure by the Disclosing Party without breach of any obligation owed to the Disclosing Party; (c) is received from a Third-Party without breach of any obligation owed to the Disclosing Party; or (d) was independently developed by the Receiving Party.

Protection and Use of Confidential Information

The Receiving Party will (a) take at least reasonable measures to prevent the unauthorized disclosure or use of Confidential Information, and limit access to those employees, affiliates and contractors who need to know such information in connection with the Agreement; and (b) not use or disclose any Confidential Information of the Disclosing Party for any purpose outside the scope of this Agreement. Nothing above will prevent either party from sharing Confidential Information with financial and legal advisors; provided, however, that the advisors are bound to confidentiality obligations at least as restrictive as those in the Agreement.

Compelled Access or Disclosure

The Receiving Party may access or disclose Confidential Information of the Disclosing Party if it is required by law; provided, however, that the Receiving Party gives the Disclosing Party prior notice of the compelled access or disclosure (to the extent legally permitted) and reasonable assistance, at the Disclosing Party’s cost, if the Disclosing Party wishes to contest the access or disclosure. If the Receiving Party is compelled by law to access or disclose the Disclosing Party’s Confidential Information, the Disclosing Party will reimburse the Receiving Party for its reasonable cost of compiling and providing access to such Confidential Information as well as the reasonable cost for any support provided in connection with the Disclosing Party seeking a protective order or confidential treatment for the Confidential Information to be produced.

Survival

The sections titled “Feedback is Welcome,” “Our Removal Rights,” “Trial Subscriptions,” “Acceptable Use,” “Payment Terms,” “Late Payment,” “Usage Verification and Subscription Review,” “The Hoylu Team,” “Customer Ownership,” “Hoylu Ownership,” “Statistical and Aggregated Data,” “Data Processing and Privacy,” “Effect of Termination,” “Data Portability and Deletion,” “Representations; Disclaimer of Warranties,” “Limitation of Liability,” “Indemnification,” “Hoylu’s Indemnification Obligations,” “Indemnification Procedure,” “Confidentiality,” “Affiliates,” “Professional Services” and “Survival,” as well as all of the provisions under the general heading “General Provisions,” will survive any termination or expiration of the Agreement.

General Provisions

Customer Reference and Marketing Rights

Customer grants Hoylu a non-exclusive, royalty-free, worldwide license to use Customer’s company name, logo, trademarks, and trade names (collectively, “Customer Marks”) for marketing and promotional purposes, including but not limited to:

• Website and Digital Presence – Listing Customer as a client on Hoylu’s website, landing pages, and customer showcase pages.

• Social Media – Referencing or tagging Customer in posts, stories, or announcements across platforms including LinkedIn, X (Twitter), Instagram, Facebook, and others.

• Press and Media – Identifying Customer as a client in press releases, media pitches, analyst briefings, and award submissions.

• Sales and Business Development – Including Customer’s name and logo in pitch decks, proposal documents, RFP responses, and investor materials.

• Advertising – Using Customer’s name or logo in paid digital or print advertising campaigns referencing Hoylu’s customer base.

• Case Studies and Testimonials – Developing case studies, success stories, or testimonials based on Customer’s use of Hoylu’s services, subject to Customer’s prior written approval of the specific content.

• Events and Sponsorships – Referencing Customer as a client in event materials, conference presentations, webinars, or trade show collateral.

All use of Customer Marks shall comply with Customer’s standard trademark and brand usage guidelines, as provided to Hoylu from time to time. Hoylu shall not use Customer Marks in any manner that is false, misleading, disparaging, or that implies endorsement beyond the scope of the parties’ commercial relationship.

Opt-Out Right – This license is granted on an opt-out basis. Customer may withdraw consent at any time by sending written notice to info@hoylu.com. Hoylu will cease new uses of Customer Marks within thirty (30) days of receiving such notice, though pre-existing published materials (e.g., printed collateral or archived web pages) may not be immediately retroactively removed.

Affiliates

Customer may permit its Affiliates to access and use the Services under this Agreement, subject to the following conditions: (a) Customer remains fully liable for its Affiliates’ compliance with the terms of this Agreement and the User Terms; (b) all access by Affiliates is within the scope of Customer’s purchased Project Subscription(s) or Construction Volume Subscription; and (c) Customer shall ensure that each Affiliate agrees to the User Terms before accessing the Services. For the purposes of this Agreement, “Affiliate” means any entity that directly or indirectly controls, is controlled by, or is under common control with Customer, where “control” means ownership of more than fifty percent (50%) of the voting securities of such entity.

Force Majeure

Neither us nor Customer will be liable by reason of any failure or delay in the performance of its obligations on account of events beyond the reasonable control of a party, which may include denial-of-service attacks, a failure by a Third-Party hosting provider or utility provider, strikes, shortages, riots, fires, acts of God, war, pandemics, terrorism, and governmental action.

Relationship of the Parties; No Third-Party Beneficiaries

The parties are independent contractors. The Agreement does not create a partnership, franchise, joint venture, agency, fiduciary or employment relationship between the parties. There are no Third-Party beneficiaries to the Agreement.

Professional Services

From time to time, Hoylu may offer professional services, including implementation, onboarding, training, or consulting services (“Professional Services”). Any Professional Services will be governed by a separate statement of work or order form agreed between the parties (each, an “SOW”), which will set out the scope, timeline, fees, and delivery standards applicable to those services. In the event of any conflict between an SOW and this Agreement, the SOW shall prevail with respect to the Professional Services only. Professional Services are distinct from the subscription-based Services and their terms do not modify or supplement this Agreement unless expressly stated in the applicable SOW.

Email and Hoylu Messages

Except as otherwise set forth herein, all notices under the Agreement will be by email, although we may instead choose to provide notice to Customer through the Services. Notices to Hoylu will be sent to info@hoylu.com, except for legal notices, such as notices of termination or an indemnifiable claim, which must be sent to legal@hoylu.com. Notices will be deemed to have been duly given (a) the day after it is sent, in the case of notices through email; and (b) the same day, in the case of notices through the Services.

Modifications

As our business evolves, we may change these Customer Terms and the other components of the Agreement (except any Order Forms). If we make a material change to the Agreement, we will provide Customer with reasonable notice prior to the change taking effect, either by emailing the email address associated with Customer’s account or by messaging Customer through the Services. Customer can review the most current version of the Customer Terms at any time by visiting this page and by visiting the most current versions of the other pages that are referenced in the Agreement. The materially revised Agreement will become effective on the date set forth in our notice, and all other changes will become effective upon posting of the change. If Customer (or any Authorized User) accesses or uses the Services after the effective date, that use will constitute Customer’s acceptance of any revised terms and conditions.

Waiver

No failure or delay by either party in exercising any right under the Agreement will constitute a waiver of that right. No waiver under the Agreement will be effective unless made in writing and signed by an authorized representative of the party being deemed to have granted the waiver.

Severability

The Agreement will be enforced to the fullest extent permitted under applicable law. If any provision of the Agreement is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of the Agreement will remain in effect.

Assignment

Except with respect to the Hoylu Team, neither party may assign or delegate any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld). Notwithstanding the foregoing, either party may assign the Agreement in its entirety (including all Order Forms), without consent of the other party, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets. Customer will keep its billing and contact information current at all times by notifying Hoylu of any changes. Any purported assignment in violation of this section is void. A party’s sole remedy for any purported assignment by the other party in breach of this section will be, at the non-assigning party’s election, termination of the Agreement upon written notice to the assigning party. In the event of such a termination by Customer, we will refund Customer any prepaid fees covering the remainder of the term of all subscriptions after the effective date of termination. Subject to the foregoing, the Agreement will bind and inure to the benefit of the parties, their respective successors and permitted assigns.

Which Hoylu Entity is Customer Entering into an Agreement With?

All references to ‘Hoylu,’ ‘we,’ or ‘us’ under the Agreement, what law will apply in any dispute or lawsuit arising out of or in connection with the Agreement, and which courts have jurisdiction over any such dispute or lawsuit, depend on where Customer is domiciled.

The Agreement, and any disputes arising out of or related hereto, will be governed exclusively by the applicable governing law above, without regard to conflicts of laws rules or the United Nations Convention on the International Sale of Goods. The courts located in the applicable venue above will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to the Agreement or its formation, interpretation or enforcement. Each party hereby consents and submits to the exclusive jurisdiction of such courts. In any action or proceeding to enforce rights under the Agreement, the prevailing party will be entitled to recover its reasonable costs and attorney’s fees.

Entire Agreement

The Agreement, including these Customer Terms and all referenced pages and Order Forms, if applicable, constitutes the entire agreement between the parties and supersedes all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. Without limiting the foregoing, the Agreement supersedes the terms of any online agreement electronically accepted by Customer or any Authorized Users. However, to the extent of any conflict or inconsistency between the provisions in these Customer Terms and any other documents or pages referenced in these Customer Terms, the following order of precedence will apply: (1) the terms of any Order Form (if any), (2) the portions of the Customer Specific Supplement that apply to Customer (if any), (3) the Customer Terms and (4) finally any other documents or pages referenced in the Terms. Notwithstanding any language to the contrary therein, no terms or conditions stated in a Customer purchase order, vendor onboarding process or web portal, or any other Customer order documentation (excluding Order Forms) will be incorporated into or form any part of the Agreement, and all such terms or conditions will be null and void.

Last Revised Date: 9th June 2026

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Effective: June 9, 2026

These User Terms of Service (the “User Terms”) govern your access and use of our online collaboration and workspace tools, platform, applications and services, including the our mobile and desktop applications (the “Services”). Please read them carefully. Even though you are signing onto an existing workspace, these User Terms apply to you as a user of the Services. We are grateful you’re here. 

Binding Agreement

These User Terms are Legally Binding

These User Terms are a legally binding contract between you and us. As part of these User Terms, you agree to comply with the most recent version of our Acceptable Use Policy, which is incorporated by reference into these User Terms. If you access or use the Services, or continue accessing or using the Services after being notified of a change to the User Terms or the Acceptable Use Policy, you confirm that you have read, understand and agree to be bound by the User Terms and the Acceptable Use Policy. “We”, “our” and “us” currently refers to the applicable Hoylu entity in the Agreement (defined below). 

Customer’s Choices and Instructions

You are an Authorized User on a Workspace Controlled by a “Customer”

An organization or other third party that we refer to in these User Terms as “Customer” has invited you to a workspace (i.e., a unique domain where a group of users may access the Services, as further described in our Support pages). If you are joining one of your employer’s workspaces, for example, Customer is your employer. If you are joining a workspace created by your friend using her personal email address to work on her new startup idea, she is our Customer and she is authorizing you to join her workspace. 

What This Means for You—and for Us

Customer has separately agreed to our Customer Terms of Service or entered into a written agreement with us (in either case, the “Agreement”) that permitted Customer to create and configure a workspace so that you and others could join (each invitee granted access to the Services, including you, is an “Authorized User”). The Agreement contains our commitment to deliver the Services to Customer, who may then invite Authorized Users to join its workspace(s). When an Authorized User (including, you) submits content or information to the Services, such as messages or files (“Customer Data”), you acknowledge and agree that the Customer Data is owned by Customer and the Agreement provides Customer with many choices and control over that Customer Data. For example, Customer may provision or deprovision access to the Services, enable or disable third party integrations, manage permissions, retention and export settings, transfer or assign workspaces, share channels, or consolidate your workspace or channels with other workspaces or channels, and these choices and instructions may result in the access, use, disclosure, modification or deletion of certain or all Customer Data. Please check out our Support pages for more detail on our different Service plans and the options available to Customer. 

The Relationship Between You, Customer and Us

AS BETWEEN US AND CUSTOMER, YOU AGREE THAT IT IS SOLELY CUSTOMER’S RESPONSIBILITY TO (A) INFORM YOU AND ANY AUTHORIZED USERS OF ANY RELEVANT CUSTOMER POLICIES AND PRACTICES AND ANY SETTINGS THAT MAY IMPACT THE PROCESSING OF CUSTOMER DATA; (B) OBTAIN ANY RIGHTS, PERMISSIONS OR CONSENTS FROM YOU AND ANY AUTHORIZED USERS THAT ARE NECESSARY FOR THE LAWFUL USE OF CUSTOMER DATA AND THE OPERATION OF THE SERVICES; (C) ENSURE THAT THE TRANSFER AND PROCESSING OF CUSTOMER DATA UNDER THE CONTRACT IS LAWFUL; AND (D) RESPOND TO AND RESOLVE ANY DISPUTE WITH YOU AND ANY AUTHORIZED USER RELATING TO OR BASED ON CUSTOMER DATA, THE SERVICES OR CUSTOMER’S FAILURE TO FULFILL THESE OBLIGATIONS. HOYLU MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, TO YOU RELATING TO THE SERVICES, WHICH ARE PROVIDED TO YOU ON AN “AS IS” AND “AS AVAILABLE” BASIS. 

Ground Rules 

You Must be Over the Legal Age

To the extent prohibited by applicable law, the Services are not intended for and should not be used by anyone under the age of sixteen. You represent that you are over the legal age and are the intended recipient of Customer’s invitation to the Services. You may not access or use the Services for any purpose if either of the representations in the preceding sentence is not true. Without limiting the foregoing, you must be of legal working age. 

Follow the Rules

To help ensure a safe and productive work environment, all Authorized Users must comply with our Acceptable Use Policy and any applicable policies established by Customer. If you see inappropriate behavior or content, please report it to your Primary Owner or employer. 

Term

These User Terms remain effective until Customer’s subscription for you expires or terminates, or your access to the Services has been terminated by Customer or us. Please contact Customer if you at any time or for any reason wish to terminate your account, including due to a disagreement with any updates to these User Terms or the Acceptable Use Policy. 

Limitation of Liability

If we believe that there is a violation of the Agreement, User Terms, the Acceptable Use Policy, or any of our other policies that can simply be remedied by Customer’s removal of certain Customer Data or taking other action, we will, in most cases, ask Customer to take action rather than intervene. We may directly step in and take what we determine to be appropriate action (including disabling your account) if Customer does not take appropriate action or we believe there is a credible risk of harm to us, the Services, Authorized Users, or any third parties.

IN NO EVENT WILL YOU OR WE HAVE ANY LIABILITY TO THE OTHER FOR ANY LOST PROFITS OR REVENUES OR FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, COVER OR PUNITIVE DAMAGES HOWEVER CAUSED, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, AND WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. UNLESS YOU ARE ALSO A CUSTOMER (AND WITHOUT LIMITATION TO OUR RIGHTS AND REMEDIES UNDER THE CONTRACT), YOU WILL HAVE NO FINANCIAL LIABILITY TO US FOR A BREACH OF THESE USER TERMS. OUR MAXIMUM AGGREGATE LIABILITY TO YOU FOR ANY BREACH OF THE USER TERMS IS ONE HUNDRED DOLLARS ($100) IN THE AGGREGATE. THE FOREGOING DISCLAIMERS WILL NOT APPLY TO THE EXTENT PROHIBITED BY APPLICABLE LAW AND DO NOT LIMIT EITHER PARTY’S RIGHT TO SEEK AND OBTAIN EQUITABLE RELIEF. 

Application of Consumer Law

Hoylu is a workplace tool intended for use by businesses and organizations and not for consumer purposes. To the maximum extent permitted by law, you hereby acknowledge and agree that consumer laws do not apply. If however any consumer laws (e.g., in Australia, the Competition and Consumer Act 2010 (Cth)) do apply and cannot otherwise be lawfully excluded, nothing in these User Terms will restrict, exclude or modify any statutory warranties, guarantees, rights or remedies you have, and our liability is limited (at our option) to the replacement, repair or resupply of the Services or the pro-rata refund to Customer of pre-paid fees for your subscription covering the remainder of the term. 

Survival

The sections titled “The Relationship Between You, Customer, and Us,” “Limitation of Liability,” and “Survival,” and all of the provisions under the general heading “General Provisions” will survive any termination or expiration of the User Terms. 

General Provisions 

Email and Hoylu Messages

Except as otherwise set forth herein, all notices under the User Terms will be by email, although we may instead choose to provide notice to Authorized Users through the Services. Notices to Hoylu should be sent to info@hoylu.com, except for legal notices, which must be sent to legal@hoylu.com. A notice will be deemed to have been duly given (a) the day after it is sent, in the case of a notice sent through email; and (b) the same day, in the case of a notice sent through the Services. Notices under the Agreement will be delivered solely to Customer in accordance with the terms of that agreement.

Privacy Policy

Please review our Privacy Policy for more information on how we collect and use data relating to the use and performance of our products. 

Modifications

As our business evolves, we may change these User Terms or the Acceptable Use Policy. If we make a material change to the User Terms or the Acceptable Use Policy, we will provide you with reasonable notice prior to the change taking effect either by emailing the email address associated with your account or by messaging you through the Services. You can review the most current version of the User Terms at any time by visiting this page, and by visiting the following for the most current versions of the other pages that are referenced in these User Terms: Acceptable Use Policy and Privacy Policy. Any material revisions to these User Terms will become effective on the date set forth in our notice, and all other changes will become effective on the date we publish the change. If you use the Services after the effective date of any changes, that use will constitute your acceptance of the revised terms and conditions. 

Export

You agree to comply with all relevant U.S. and foreign export and import Laws in using the Services. You (a) represent and warrant that you are not listed on any U.S. government list of prohibited or restricted parties or located in (or a national of) a country that is subject to a U.S. government embargo or that has been designated by the U.S. government as a “terrorist supporting” country, (b) agree not to access or use the Services in violation of any U.S. export embargo, prohibition or restriction and (c) will not submit to the Services any information controlled under the U.S. International Traffic in Arms Regulations. 

Waiver

No failure or delay by either party in exercising any right under the User Terms, including the Acceptable Use Policy, will constitute a waiver of that right. No waiver under the User Terms will be effective unless made in writing and signed by an authorized representative of the party being deemed to have granted the waiver. 

Severability

The User Terms, including the Acceptable Use Policy, will be enforced to the fullest extent permitted under applicable law. If any provision of the User Terms is held by a court of competent jurisdiction to be contrary to law, the provision will be modified by the court and interpreted so as best to accomplish the objectives of the original provision to the fullest extent permitted by law, and the remaining provisions of the User Terms will remain in effect. 

Assignment

You may not assign any of your rights or delegate your obligations under these User Terms, including the Acceptable Use Policy, whether by operation of law or otherwise, without the prior written consent of us (not to be unreasonably withheld). We may assign these User Terms in their entirety (including all terms and conditions incorporated herein by reference), without your consent, to a corporate affiliate or in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of our assets. 

Governing Law; Venue; Fees

The User Terms, including the Acceptable Use Policy, and any disputes arising out of or related hereto, will be governed exclusively by the same applicable governing law of the Agreement, without regard to conflicts of laws rules or the United Nations Convention on the International Sale of Goods. The courts located in the applicable venue of the Agreement will have exclusive jurisdiction to adjudicate any dispute arising out of or relating to the User Terms, including the Acceptable Use Policy, or its formation, interpretation or enforcement.

Each party hereby consents and submits to the exclusive jurisdiction of such courts. In any action or proceeding to enforce rights under the User Terms, the prevailing party will be entitled to recover its reasonable costs and attorney’s fees. 

Entire Agreement

The User Terms, including any terms incorporated by reference into the User Terms, constitute the entire agreement between you and us and supersede all prior and contemporaneous agreements, proposals or representations, written or oral, concerning its subject matter. To the extent of any conflict or inconsistency between the provisions in these User Terms and any pages referenced in these User Terms, the terms of these User Terms will first prevail; provided, however, that if there is a conflict or inconsistency between the Agreement and the User Terms, the terms of the Agreement will first prevail, followed by the provisions in these User Terms, and then followed by the pages referenced in these User Terms (e.g., the Privacy Policy). Customer will be responsible for notifying Authorized Users of those conflicts or inconsistencies and until such time the terms set forth herein will be binding. 

Contacting Hoylu

Please also feel free to contact us if you have any questions about Hoylu’s User Terms of Service. You may contact us at info@hoylu.com or at our mailing address below:

For Customers and Authorized Users who use Workspaces established for Customers in the US and Canada:

Hoylu Inc.
11335 NE 122nd Way, Suite 105
Kirkland, WA 98034
USA

For Customers and Authorized Users who use Workspaces established for Customers outside the US and Canada:

Hoylu Norge AS
Nedre Slottsgate 13 – 15
0157 Oslo
Norway

Hoylu AS
Nedre Slottsgate 13 – 15
0157 Oslo
Norway

Hoylu AB
Åbjörnaboda Svenskatorpet 2
341 55 Vittaryd
Sweden

Last Revised Date: 9th June 2026

Effective: September 18, 2020

The terms of the Customer Specific Supplement (“Customer Specific Supplement”) below supplement and amend Customer’s Contract (as defined in our Customer Terms of Service) if Customer falls into the corresponding category of Customer.

If there is any conflict between the Customer Specific Supplement and the Contract, the applicable terms in the Customer Specific Supplement will prevail. Nothing in this Customer Specific Supplement makes us a government contractor for any federal, state, local, or foreign government.

I. U.S. Government Customers

If Customer is a U.S. government or U.S. public entity (or use of the Services is for the U.S. Government), the terms of the Customer Specific Supplement in this Section I apply.

• Use By or For the U.S. Government. The Services are a “commercial item,” as defined at 48 C.F.R. §2.101, and constitute “commercial computer software” and “commercial computer software documentation,” as used in 48 C.F.R. §12.212 or 48 C.F.R. §227.7202 to §227.7204. This commercial computer software and related Documentation is provided to end users for use, by and on behalf of the U.S. Government, with only those rights as are granted to all other end users pursuant to the terms and conditions herein.

• Indemnification, Auto-Renewal, Venue, Legal Fees: The sections in the Contract titled “Governing Law,” “Auto-renewal,” “Venue; Waiver of Jury Trial; Fees,” and “Customer’s Indemnification of Us” are hereby waived to the extent they are inconsistent with federal law.

• No Endorsement: We agree that Customer’s seals, trademarks, logos, service marks, trade names, and the fact that Customer has a presence on one of our Sites and uses our Services, will not be used by us in such a manner as to state or imply that our products or services are endorsed, sponsored or recommended by Customer or by any other element of the U.S. Government, or are considered by Customer or the U.S. Government to be superior to any other products or services. Except for pages whose design and content is under the control of the Customer, or for links to or promotion of such pages, we agree not to display any Customer or government seals, trademarks, logos, service marks, and trade names on our homepage or elsewhere on one of our hosted sites unless permission to do so has been granted by Customer or by other relevant federal government authority. We may list Customer’s name in a publicly available customer list on a Site or elsewhere so long as the name is not displayed in a more prominent fashion than that of any other third party name.

II. State or Local Government Customers

This Section II applies to Customer if Customer is a state or local government, but only to the extent the Services are being used in an Authorized User’s official capacity as a state or local government official. The sections in the Contract titled “Governing Law,” “Venue; Waiver of Jury Trial; Fees,” and “Indemnification of Us” will not apply to Customer only to the extent Customer’s jurisdiction’s laws prohibit Customer from accepting the requirements in those sections.

III. Healthcare Customers

Unless Customer has entered into a written agreement with Hoylu to the contrary, Customer acknowledges that Hoylu is not a “Business Associate” as defined in the Health Insurance Portability and Accountability Act and related amendments and regulations as updated or replaced (“HIPAA”), and that the Services are not HIPAA compliant. Customer must not use, disclose, transmit or otherwise process any “Protected Health Information” as defined in HIPAA (“PHI”) through the Services. Customer agrees that we cannot support and have no liability for PHI received from Customer, notwithstanding anything to the contrary herein.

IV. Education Professional Customers

If Customer is a school or educator in the United States and wants its students, who are over the age of 13, to use the Services, Customer is responsible for complying with the U.S. Family Educational Rights and Privacy Act (“FERPA”). This means Customer must notify those students’ parents/guardians of the personally identifiable information that it will collect and share with us and obtain parental/guardian consent before its students sign up or use the Services. When obtaining such consent, Customer should provide parents/guardians with a copy of our Privacy Policy. Customer must keep all consents on file and provide them to us if we request them. If Customer is located outside of the United States, we will rely upon Customer to obtain any required consents or approvals from the parent or guardian of any student covered by similar laws and, as a condition to Customer’s and its students’ use of the Services, Customer will comply with such laws.

V. Patent Assertion Entities

You agree that if Customer is a Patent Assertion Entity or is acting on behalf of, or for the benefit of a Patent Assertion Entity, Customer will not assert, or authorize, assist, encourage, or enable any third party to assert, any claim, or pursue any actions, suits, proceedings, or demands, against Hoylu or its affiliates that allege that the Services infringe, misappropriate, or otherwise violate any intellectual property rights (including patents). A “Patent Assertion Entity,” sometimes referred to as a ‘non-practicing entity’ or a ‘patent troll,’ is (a) any entity that derives or seeks to derive most of its revenue from the offensive assertion of patent rights, or (b) directly or indirectly controls, is controlled by, or is under common control with an entity described in (a). This section will survive any termination or expiration of the Contract.

Contacting Hoylu

Please also feel free to contact us if you have any questions about Hoylu’s Customer Specific Supplement. You may contact us at info@hoylu.com or at our mailing address below:

Hoylu Inc.  
11335 NE 122nd Way, Suite 105  
Kirkland, WA 98034  
USA 

Last Revised Date: ​26.05.2026​ 

Effective: September 18, 2020

This Acceptable Use Policy sets out a list of acceptable and unacceptable conduct for our Services. If we believe a violation of the policy is deliberate, repeated or presents a credible risk of harm to other users, our customers, the Services or any third parties, we may suspend or terminate your access. This policy may change as Hoylu grows and evolves, so please check back regularly for updates and changes.

Capitalized terms used below but not defined in this policy have the meaning set forth in the User Terms of Service.

Do:

• comply with all User Terms of Service, including the terms of this Acceptable Use Policy;
• comply with all applicable laws and governmental regulations, including, but not limited to, all intellectual property, data, privacy, and export control laws, and regulations promulgated by any government agencies, including, but not limited to, the U.S. Securities and Exchange Commission, and any rules of any national and other securities exchanges;
• upload and disseminate only Customer Data to which Customer owns all required rights under law and under contractual and fiduciary relationships (such as proprietary and confidential information learned or disclosed as part of employment relationships or under nondisclosure agreements) and do so only consistent with applicable law;
• use commercially reasonable efforts to prevent unauthorized access to or use of the Services;
• keep passwords and all other login information confidential;
• monitor and control all activity conducted through your account in connection with the Services;
• promptly notify us if you become aware of or reasonably suspect any illegal or unauthorized activity or a security breach involving your accounts or teams, including any loss, theft, or unauthorized disclosure or use of a username, password, or account; and
• comply in all respects with all applicable terms of the third party applications, including any that Customer elects to integrate with the Services that you access or subscribe to in connection with the Services.

Do Not:

• permit any third party that is not an Authorized User to access or use a username or password for the Services;
• share, transfer or otherwise provide access to an account designated for you to another person;
• use the Services to store or transmit any Customer Data that may infringe upon or misappropriate someone else’s trademark, copyright, or other intellectual property, or that may be tortious or unlawful;
• upload to, or transmit from, the Services any data, file, software, or link that contains or redirects to a virus, Trojan horse, worm, or other harmful component or a technology that unlawfully accesses or downloads content or information stored within the Services or on the hardware of Hoylu or any third party;
• attempt to reverse engineer, decompile, hack, disable, interfere with, disassemble, modify, copy, translate, or disrupt the features, functionality, integrity, or performance of the Services (including any mechanism used to restrict or control the functionality of the Services), any third party use of the Services, or any third party data contained therein (except to the extent such restrictions are prohibited by applicable law);
• attempt to gain unauthorized access to the Services or related systems or networks or to defeat, avoid, bypass, remove, deactivate, or otherwise circumvent any software protection or monitoring mechanisms of the Services;
• access the Services in order to build a similar or competitive product or service or copy any ideas, features, functions, or graphics of the Services;
• use the Services in any manner that may harm minors or that interacts with or targets people under the age of thirteen;
• engage in activity that incites or encourages violence or hatred against individuals or groups;
• impersonate any person or entity, including, but not limited to, an employee of ours, an “Administrator”, an “Owner”, or any other Authorized User, or falsely state or otherwise misrepresent your affiliation with a person, organization or entity;
• use the Services to provide material support or resources (or to conceal or disguise the nature, location, source, or ownership of material support or resources) to any organization(s) designated by the United States government as a foreign terrorist organization pursuant to section 219 of the Immigration and Nationality Act or other laws and regulations concerning national security, defense or terrorism;
• access, search, or create accounts for the Services by any means other than our publicly supported interfaces (for example, “scraping” or creating accounts in bulk);
• send unsolicited communications, promotions or advertisements, or spam;
• place any advertisements within a Hoylu client;
• send altered, deceptive or false source-identifying information, including “spoofing” or “phishing”;
• abuse referrals or promotions to get more credits than deserved;
• sublicense, resell, time share or similarly exploit the Services;
• use the Services for consumer purposes, as Hoylu is intended for use by businesses and organizations;
• access or use the Services on behalf of, or for the benefit of, any Patent Assertion Entity (as defined in the Customer-Specific Supplement);
• use contact or other user information obtained from the Services (including email addresses) to contact Authorized Users outside of the Services without their express permission or authority or to create or distribute mailing lists or other collections of contact or user profile information for Authorized Users for use outside of the Services; or
• authorize, permit, enable, induce or encourage any third party to do any of the above.

Contacting Hoylu

Please also feel free to contact us if you have any questions about Hoylu’s Acceptable Use Policy. You may contact us at info@hoylu.com or at our mailing address below:

For Customers and Authorized Users who use Workspaces established for Customers in the US and Canada:
Hoylu Inc.
11335 NE 122nd Way, Suite 105
Kirkland, WA 98034
USA

For Customers and Authorized Users who use Workspaces established for Customers outside the US and Canada:
Hoylu Norge AS
Nedre Slottsgate 13 – 15
0157 Oslo
Norway

Hoylu AS
Nedre Slottsgate 13 – 15
0157 Oslo
Norway

Hoylu AB
Åbjörnaboda Svenskatorpet 2
341 55 Vittaryd
Sweden

Last Revised Date: ​26.05.2026​ 

Hoylu’s products and services are subject to U.S. economic sanctions regulations and may be subject to U.S. export control restrictions. You and/or the user are responsible for complying with any local laws in your jurisdiction that may impact your right to import, export, or use Hoylu’s products, services, software, and technologies.

Below is Hoylu’s Export Control Classification Number (“ECCN”) for Hoylu’s products and services and the license exception per the United States Department of Commerce’s Export Administration Regulations (“EAR”).

Hoylu makes no representation or warranty as to the accuracy or reliability of the classifications listed herein. Any use of such classifications by the user, is without recourse to Hoylu and is at the users’ own risk. Hoylu is in no way responsible for any damages whether direct, consequential, incidental, or otherwise, suffered by the user as a result of using or relying upon such classifications, for any purpose whatsoever.

Restricted access to Hoylu

If you’ve been prevented from creating a Hoylu account or blocked from using Hoylu’s services, you may be located in a country or region with restricted access. If you have any questions, get in touch with us by using the Contact button in the top right.